Tribal Dungeons of Global Shipping: AI Agents at Global Scale
- Day
- Day 4 — Session Day 3 · Thu, Jul 2
- Time
- 11:10am-11:30am
- Room
- Leadership 1 · Room 3016
- Track
- AI-Native Enterprises
Enterprise leaders on machine-to-machine payments, agents at massive scale, ownership vs. model shopping, and treating agents as distributed systems.
Accessible with the Leadership (All-Access) pass and above.
About this session
Most “AI agents in production” talks skip the part where you have to turn distributed operational knowledge into something an agent can execute safely. This is that part: a practitioner report from a global logistics case-processing project at Maersk, focused on SOPs-as-code, evaluation UX, guardrails, replay-based testing, and SME refinement loops.
The talk covers why versioned, country-aware SOPs beat prompt engineering at scale; how SME corrections become safe workflow changes; why classifier routing and SOP execution must stay separate; where agents under-deliver against demos; and why most of the engineering effort goes into evaluation, replay, and guardrails rather than model prompting.
