FDE Playbook: Build an AI Support Agent and Give It a Voice
SessionExpo trackconfirmed
FDE Playbook: Build an AI Support Agent and Give It a Voice
- Day
- Day 3 — Session Day 2
- Time
- 11:10am-11:30am
- Room
- Expo Stage 4
- Track
- Expo Stage 4
Accessible with the Expo Explorer pass and above.
About this session
Bio: Matt Lawler leads FDE for Onboarding at AssemblyAI, helping teams ship speech-to-text and voice AI to production, from model selection and architecture through deployment and scale. Description: Most support bots can read. Joey can talk back. In this session, AssemblyAI's Forward Deployed Engineer Lead, Matt Lawler, shares how his team built Joey, an AI support agent that increased end-to-end resolution rates from 10% to 75%. He'll walk through the architecture, key lessons learned, and how the team extended Joey into a fully voice-enabled agent.
